I haven’t seen many highways in India so far, which means I haven’t driven them, but the NH8 is my daily feed of stress. I am using a small piece of it everyday while commuting, and then the same highway will take me from Gurgaon to Delhi and back during weekends or to the Indira Gandhi Airport.

Landing plane as seen from the NH8
This road connects Delhi to Mumbai, but I have never attempted such a trip by car. What I did once was driving to Jaipur.
The NH8, from Delhi to Gurgaon is a decent road, 4 lanes and sufficient illumination. Exits and Entries are done properly and traffic is acceptable, in most cases.
After Gurgaon, it turns into a 2 lanes, very crowded and dangerous road. Tarmac is not good and full of cracks and holes, you have to go through villages and towns continuously. People will drive wrong way, you will get any kind of cars pulled by animals, three wheelers, motorbikes, overloaded trucks and buses, people crossing the highway suddenly and so on. The entire trip, from Gurgaon to Jaipur takes 4 hours, for approx 225 Kms, and it takes 10 years of your life away with it (one way!). There is only one “safe” stop along the way, which is placed exactly midway. There you can get some food and some refreshment.
Going back to the NH8, even between Delhi and Gurgaon, it can be quite dangerous and stressful. Buses will do their stops on the left lane, in all cases without making you aware in advance. Truck drivers will also stop to rest/eat/do their needs on the left lane.
When those plants splitting the highway in between will require maintenance or just some water, the gardeners will stop their cars/tracks/vans on the right lane (!), without any signal. The average speed is 80 Km/h, because even Indians do realize it would be difficult handling the car in that mess at a higher speed, especially because their driving skills are not exactly state of the art (we will talk about this in another article).
The conclusion is that the less risky lanes are the two in between. Even being this a 4 lanes highway, there is no emergency lane and, until a few days ago, I was wondering why. Then one of my Indian colleagues came to my aid, by asking me how could you possibly prevent Indian drivers from using the emergency lane as a fifth lane?
Very true I must say. By knowing the locals’ driving style, they would just use that lane as the others, making it completely useless for the main purpose! Result? Every time an accident happens (often), you get completely stuck, and so do the emergency services, such as police and ambulance.
But, the major issue is the toll gate, the one located near the Ambience Mall (they say it’s the largest mall in India, it does deserve a visit because it’s a great place!).
Basically they have two payment systems: TAG and CASH. Cash doesn’t require any explanations, while the tag is a kind of Telepass, a little device which talks to the gate and does process your payment while you transit under it, with the only and significant difference that TAG is only pre-paid, you can only recharge it at the toll gate, and the amount will expire at the end of each month, even when not spent. This makes the tag not an option for many people. Result? 90% of drivers will pay cash.
One little note: why only pre-paid? India is a country where if people can avoid paying, well… they will! Would you ever implement any post-paid services? I would not.
However, by knowing the Indian’s average speed in executing a job, you can easily conclude that each payment will take an average of 2 to 5 minutes. Yes! The driver will need to look for notes and coins into his pocket and into any possible holes in his car, hand the money to the man in the cabin, who will need to count it, at least a couple of times, negotiate for the exact amount (Indian will try to give less), ask for some spare coins, then digit the something on the cash machine, print the receipt out, hand it to the driver, who will check it and put it somewhere. Only then, the next car will be able to move in for the payment. If you have just ten cars before you, you still wait for 20 minutes, best case.
Result? There is a bloody jam there, every time, night and day!

Jam at the NH8 toll gate near Ambience Mall
If the entire trip from Gurgaon to Delhi takes 40 minutes, 15/20 minutes will be lost at the gate.
Happy driving on the NH8 then!